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Contact Information
Business Hours
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Get in Touch
Have questions about our hiking backpacks and daypacks? We're here to help. Reach out to us and we'll respond as soon as possible.
Frequently Asked Questions
How long does shipping take?
We typically process orders within 2-3 business days. Shipping times vary depending on your location, usually taking 5-10 business days for domestic orders and 10-20 days for international deliveries.
What is your return policy?
We offer a 30-day return policy on all unused items in original condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer warranty on your backpacks?
Yes, all our hiking backpacks come with a 2-year manufacturer's warranty covering defects in materials and craftsmanship. Contact us with proof of purchase for warranty claims.
Can I customize my backpack?
We offer limited customization options for bulk orders. Please reach out to our team with your specific requirements and we'll provide a quote.
What payment methods do you accept?
We accept all major credit cards, PayPal, bank transfers, and digital payment methods. All transactions are secured with SSL encryption.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status in real-time through our shipping partner's website.
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